Terms and privacy

1. Definitions

1.1–1.2. The Seller is Technodor LLC, a company registered under Russian law at the address stated below. www.vetromaster.ru is owned and administered by the Seller.

1.3–1.6. A Client is a legally capable individual consumer who accepts these terms and orders Goods through the Website. An Order is a request placed online, by phone, email or at the Seller’s office. Acceptance occurs when an order is placed or an account is registered. Client Data means the personal data supplied during either process.

1.7–1.11. Payment may be made in cash, by bank transfer or electronically. The Payment Date is the date cash is received or funds reach the Seller’s account. Goods are the items listed on the Website; a Recipient is the person authorised in the Order to accept them and sign delivery papers. Services include delivery and related services described on the Website.

2. General provisions

2.1–2.3. These terms constitute a public offer and contract of adhesion under Articles 426, 428, 435 and 437 of the Civil Code of the Russian Federation. The Seller may amend them without individual notice; the version effective when the Client accepts the terms applies. The terms remain effective from publication until withdrawal or amendment.

2.4. Website text, graphics, software and visual design belong to the Seller and may not be used without written consent.

2.5. Relations between the Client and Seller are governed by these terms, the Civil Code of the Russian Federation, Consumer Protection Law No. 2300-1, applicable Russian distance-selling rules and Federal Law No. 152-FZ on Personal Data.

3. Subject of the agreement

3.1–3.3. These terms govern the sale of Goods and provision of additional services. The current range and services appear on the Website; additional paid services may be agreed. Prices may change, but an Order is charged at the price shown when it is placed.

3.4. The Seller may cancel an Order if payment is not received within three business days where prepayment applies, if delivery fails because of the Client, including absence at the agreed time and place, or if the Client refuses the Goods.

4. Ordering and payment

4.1–4.2. Orders may be placed through the Website, with or without registration, or by phone after accepting these terms. Available Goods may also be purchased at the Seller’s office in Rumyantsevo Business Park, Moscow.

4.3–4.5. Available methods include payment card, bank transfer, electronic payment, postal transfer to the published details, or cash at the office. The Order number must be stated in a bank-transfer reference. Cash is due on delivery or collection.

4.6–4.9. Bank-transfer payment is due within three business days. Goods are treated as paid only when 100% of the price is received, and prepaid Orders are dispatched only after full payment. The Client is responsible for incorrect details that prevent performance.

5. Delivery and acceptance

5.1–5.4. Delivery methods and indicative times appear on the Website. Delivery is made to the address and by the method selected by the Client. Cost is calculated individually using the destination, weight, region and carrier tariffs. Delivery is a separate service completed when the Goods are received and delivery is paid.

5.5. On receipt, the Client must inspect quantity, appearance, model, dimensions, packaging and documents and review return terms. Signing without reservations confirms inspection and acceptance; visible damage, missing items or empty packaging cannot later support a return if the Client declined to inspect the Goods.

5.6–5.8. If delivery fails through the Client’s fault, redelivery requires a new agreed time and repayment of delivery costs. Goods may be released to the Client or the named Recipient; identity and Order details may be requested to prevent fraud, and Recipient data must remain confidential.

5.9–5.13. Title passes on actual handover confirmed by delivery documents. Delivery times are estimates rather than guaranteed dates. The Client must give accurate recipient data and a working telephone number. Where applicable, failed delivery permits cancellation and recovery of reasonable costs.

6. Returns

6.1–6.3. A consumer may reject Goods before delivery and, subject to Russian consumer law, within seven days after delivery. Goods of proper quality can be returned only if their appearance, consumer properties, packaging where required and proof of purchase are preserved. Returns are reported through the Website, at +7 (800) 551-77-61, or at the Seller’s office.

6.4–6.7. Custom-made or individually specified Goods of proper quality are not returnable. For defective Goods, the Client may request replacement, a proportionate price reduction, free repair, reimbursement of reasonable repair costs or, for a material defect, cancellation and refund. Return or replacement is documented by the parties.

7. Quality and warranty

7.1–7.3. The Seller is liable for defects discovered within the applicable warranty. Manufacturer or Seller warranty periods run from handover unless the manufacturer provides another method. If neither specifies a warranty, the period is fourteen days excluding the sale date.

8. Privacy and personal information

8.1–8.3. The Client consents to the collection and processing of data needed to register, fulfil Orders, communicate and meet legal obligations. The Seller must take organisational and technical measures required by Russian law and may provide data to carriers, payment providers and other processors only as needed to perform the Order or comply with law.

8.4–8.6. The Seller is not responsible where information becomes public through no fault of the Seller or was lawfully obtained elsewhere. The Client must keep account credentials secure and notify the Seller of suspected unauthorised access.

9. Liability

9.1–9.2. Each party is liable under Russian law for failure to perform. The Seller is not liable for indirect consequences caused by the Client’s incorrect information, improper installation or operation contrary to instructions, or third-party conduct outside the Seller’s control.

10. Other provisions

10.1–10.5. Documented force majeure releases the affected party to the extent permitted by law. Claims should first be sent by registered post or email and are reviewed within ten business days. Unresolved disputes are heard under Russian jurisdiction and Russian law. If one provision is invalid, the remainder continues in force.

11. Seller details

Technodor Limited Liability Company (Technodor LLC). Registered and operating address: Floor 4, Block B, Office 401B, Building 2, Property 4, 22nd km of Kyivskoye Highway, Moskovsky Settlement, Moscow 108811, Russian Federation. Postal address: Box 16, Building 2, Rumyantsevo, Moskovsky Settlement, Moscow 108811. TIN 7709860810; KPP 775101001; OGRN 1107746718463. Settlement account 407 028 108 000 000 59 277 with VTB 24 (PJSC), Moscow; correspondent account 301 018 101 000 000 00 716; BIC 044 525 716.

1. Definitions

1.1–1.10. The Supplier is Technodor LLC. The Website is www.vetromaster.ru. A Client is a legal entity or individual entrepreneur accepting these terms. Order, Acceptance, Client Data, Payment Method, Payment Date, Goods and Services have the meanings given in the Russian original and cover requests submitted online or with the Supplier’s staff, the Client’s business information and the listed products and services.

2. General provisions

2.1–2.5. These terms are a public offer and contract of adhesion under the Civil Code of the Russian Federation. The Supplier may amend them; the version in force on acceptance applies. Website materials belong to the Supplier. The relationship is governed by these terms and Russian civil law; consumer-protection legislation does not apply to business purchases.

3. Subject, price and cancellation

3.1–3.5. These terms govern Goods and additional services listed on the Website or separately agreed. Prices may change until an Order is confirmed. Payment of an invoice or other conduct showing agreement constitutes acceptance. Specifications, invoices and delivery documents form part of the agreement.

3.6–3.8. The Supplier may cancel an Order if payment is late, delivery fails because of the Client, the Client refuses Goods, or required information is missing. The Supplier may retain or recover documented preparation, storage, return and transport costs where permitted by the agreement and Russian law.

4. Ordering and payment

4.1–4.5. Orders may be submitted through the Website, by phone, email or at the office. Goods may be purchased at the Seller’s Moscow office when available. Payments may be made by the methods stated on the Website or invoice; the Order or invoice number must appear in the payment reference.

4.6–4.10. Unless another term is stated in the invoice or specification, bank payment is due within three business days and an Order is paid only after the full amount is received. Dispatch follows full prepayment where required. The Client is responsible for the accuracy of company, recipient and delivery information.

5. Delivery, inspection and risk

5.1–5.6. Delivery method, destination, indicative timing and cost are agreed per Order. Delivery is a separate service. Goods must meet the quality normally expected for their type and are supplied in manufacturer packaging suitable for transport unless special requirements are agreed.

5.7–5.9. Acceptance follows applicable Russian quantity and quality inspection rules, including Instructions P-6 and P-7, as modified by these terms. The Client must inspect on handover and record visible shortages, defects, packaging or document issues immediately. Hidden defects must be reported within ten calendar days of delivery and within two calendar days after discovery.

5.10–5.13. Short deliveries are completed within an agreed time. Excess Goods must be rejected within three calendar days or may become payable. The Client may not reject Goods delayed by no more than ten days. Redelivery after a Client-caused failure requires repayment of delivery costs unless the Order is cancelled.

5.14–5.17. The Client must provide authorised representatives for acceptance. Without authority, the Supplier may withhold Goods and charge storage at 1% of the Goods price per day. Loading for collection is at the Client’s cost. Uncollected Goods are deemed accepted; after five business days the Supplier may terminate, deduct storage charges and recover expenses.

5.18–5.19. Delivery occurs when Goods are made available for collection or handed to the carrier. Risk then passes to the Client. A signed delivery document must be returned within thirty calendar days; otherwise the Supplier’s copy records the delivery terms.

6. Returns and defective Goods

6.1–6.3. Articles 518 and 475 of the Civil Code of the Russian Federation apply to defective Goods. Defects must be reported through the Website, at +7 (800) 551-77-61, or at the Supplier’s office. The Supplier replaces defective Goods within ten business days at its expense where replacement is available; otherwise the Client may request a price reduction, free repair or reimbursement of reasonable repair costs.

6.4–6.5. For a material defect that cannot be replaced, the Client may terminate and claim a refund. Replacement is recorded in a return document signed by both parties.

7. Quality and warranty

7.1–7.3. The Supplier is responsible for defects discovered during the warranty period. Manufacturer or Supplier warranty periods begin at handover unless the manufacturer states otherwise. If no period is specified, the warranty is fourteen days excluding the sale date.

8. Other provisions

8.1–8.5. Documented force majeure excuses performance to the permitted extent. Claims must first be sent by registered post or email and are reviewed within ten business days. Parties should negotiate; unresolved disputes are submitted to the Arbitrazh Court of Moscow. Russian law applies, and invalidity of one term does not invalidate the rest.

9. Seller details

Technodor Limited Liability Company (Technodor LLC). Registered and operating address: Floor 4, Block B, Office 401B, Building 2, Property 4, 22nd km of Kyivskoye Highway, Moskovsky Settlement, Moscow 108811, Russian Federation. Postal address: Box 16, Building 2, Rumyantsevo, Moskovsky Settlement, Moscow 108811. TIN 7709860810; KPP 775101001; OGRN 1107746718463. Settlement account 407 028 108 000 000 59 277 with VTB 24 (PJSC), Moscow; correspondent account 301 018 101 000 000 00 716; BIC 044 525 716.